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Newmarket Dental Care's Office Policies

We are here to serve you and better ourselves, so you may have an enjoyable dental visit. It is important for you to review our office policies in order to prevent any miscommunication. Over the past two years, the privacy act has made it very difficult to contact your insurance to verify your coverage or retrieve any information. As a result, the following applies if you have dental coverage:

  • As a benefit to our patients, we can submit and receive the primary claims on your behalf. However, if primary claims are outstanding beyond 60 days, it is the responsibility of the patient to ensure the outstanding treatment is paid. We will do our best to assist you in the reimbursement of your outstanding dental claims.

  • Patients with secondary insurance coverage are requested to pay the difference at the time of the appointment and the insurance payments will be reimbursed to you.

  • Statements will be sent when they are 21 days past due. If they cannot be resent electronically, a manual claim will be highlighted and attached for you to sign. Asterisks (*) are copies of claims we have on file and have been sent on your behalf.
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Rescheduling or Cancelling Appointments

We are aware that your time is valuable. Please remember to note your appointment time. Your appointment is exclusively reserved for you and the dentist or hygienist. We require two full business days to change or reschedule any visit.


Please note that due to the high demand in our Saturday appointments, we need you to contact Rita or Natalie one week in advance to reschedule or cancel a Saturday appointment. This gives us time to call clients so they may have the time to rearrange their weekend if needed.


It is very important to note that if the appointment is cancelled less than a week in advance, we will not be able to reschedule another Saturday unless a payment of $75.00 is made for each person from the previous Saturday's missed appointment. We apologize for such a strict regulation, but it is very difficult to call other clients to come in on such short notice.


We are here to serve your dental needs. Please help us do so for others by calling in advance. If you have any questions regarding our policies, do not hesitate to call us today.

Newmarket Dental Care

17906 Yonge, Unit 2

Newmarket, ON L3Y 8S1

Hours

Monday – Friday: 9 AM – 7 PM
Tuesday: 9 AM – 7 PM
Wednesday: 9 AM – 7 PM
Thursday: 8 AM – 7 PM
Friday: 8 AM – 12 PM (one Friday a month)
Saturday: 8 AM – 2 PM (on alternating Saturdays)

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